30 Day Satisfaction Guarantee
Returns: If you are not completely satisfied with your purchase from Direct Pro Audio, you can return it to us within 30 days of the invoice date for a refund or exchange (less original shipping fees), no questions asked. You must call 1-866-444-8090 for a return authorization number (RA) and ship the item, freight prepaid, back to us. Our address is 13436 L Street, Omaha, NE 68137.
The item you wish to return must be in new condition. Please include its original packaging materials (including all manuals, paperwork, cables and accessories). Also, please double box the item to ensure safe shipping and handling. Products in new condition will receive a refund for the full merchandise value within 1-2 weeks of return to our warehouse. Items not in new condition, as deemed by us, will be subject to a 15% restocking fee.
Refused Shipments: Items returned to us or a distribution point as refused will be subject to a 15% restocking fee, and subject to freight charges.
The following items can not be returned due to their inherent nature:
- Special order items, including many Microboards products*
- Cartridges and styli
- bulk cable
- bulk recording media
- fog, bubble, haze or snow juice
- replacement lamps that have been plugged-in
- LPs, CDs or software that has been unsealed/opened
- color media (gels)
- mouthpieces, ear pieces or other items that are stuck into or on your body
- other expendable supplies
All "special order" items like custom snakes or cables are guaranteed to be free of defects by the manufacturer. Since these items are specifically designed for you and only you, they can not be returned for credit or exchange.
*Due to constantly evolving technology, many products from Microboards and all products from Anchor Audio are considered special order items and can not be returned.
Again, all returns must be in new condition with all manuals, paperwork, cables and accessories. Gear that has been rack mounted, bumped, scratched, dropped, left liquid, or otherwise damaged due to misuse can not be returned. In essence, if it looks used and can not be resold, it can not be returned. Call and ask us for help if you are unsure if you can or can not return your item. We reserve the right to be the final authority in deciding what can or can not be returned.
Sales tax is only applicable to residents of Iowa and Nebraska. Customers who have merchandise shipped to an Iowa or Nebraska address, or who pick up merchandise from our retail store must pay sales tax. Customers who have merchandise shipped to any other state, do not have to pay sales tax. However, residents of any other state who purchase merchandise at our retail location must pay Nebraska sales tax.
110% Low Price Guarantee
If you find any web or print published product at a lower price from an authorized dealer within 30 days of your purchase, we will refund 110% of the difference, no questions asked. We are constantly making sure our prices are the lowest, and we guarantee it! This guarantee does not apply to "call or email for price" (on other sites), clearance, used, refurbished, red tag, discontinued, closeout, liquidation, auction, or special order items.
- This 110% Low Price Guarantee does not include cables, due to the current fluctuating price of copper.
Defective Items and Shipping Damage
When your shipment arrives, please inspect the packaging thoroughly and open the box to check the contents before signing. If there are any signs of obvious damage, call 1-800-GO-FEDEX or 1-800-Pick-UPS and apply for a damage claim. All items we ship are insured for their full value, so if the shipment is damaged, please take a moment to claim the damage. It is your responsibility to claim any and all damages for items shipped to you.
For items that are defective, and within the factory warranty period, we will be happy to pay the return shipping charges via a "call tag" from a carrier of our choice. You must call 1-866-444-8090 for a return authorization number (RA). Please have the serial number of the defective unit, and what exactly is wrong with the unit available when you call.
When the item returns to us, we will attempt to re-create or observe the problem with the unit. If we can re-create or observe the defect, we will arrange for repair or replacement of the unit. In some cases, we may be able to send an advanced replacement, although this is not always the case.
If we can not re-create or observe the problem, we reserve the right to deem the unit in proper working condition, and ship it back to you. We will notify you if this is the case, and attempt to troubleshoot where the problem may be occurring elsewhere in your system. If you no longer wish to keep the item, it will be subject to a 15% restocking fee as well as shipping charges (including call tag fees).
Note: Getting a brand new unit that is defective out of the box is usually a rare occurrence. Often times when we see "defective" units, it is actually a problem with another part of the audio system. A bad cable or connection, or another bad component could actually cause the problem you are seeing. Before sending the unit back to us, please exhaust all standard troubleshooting procedures, including cable testing. If we can not re-create or observe the defect, then we will return the product to you!